Awell - Notice history

All systems operational

100% - uptime

[EU] Awell Operate - Operational

100% - uptime
Sep 2024 · 99.98%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

[EU] Awell Design - Operational

100% - uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

[EU] Awell Manage - Operational

100% - uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024
100% - uptime

[UK] Awell Operate - Operational

100% - uptime
Sep 2024 · 100.0%Oct · 99.99%Nov · 100.0%

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Next page

Sep 2024
Oct 2024
Nov 2024

[UK] Awell Design - Operational

100% - uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

Previous page

Next page

Sep 2024
Oct 2024
Nov 2024

[UK] Awell Manage - Operational

100% - uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

Previous page

Next page

Sep 2024
Oct 2024
Nov 2024
100% - uptime

[US] Awell Operate - Operational

100% - uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

Previous page

Next page

Sep 2024
Oct 2024
Nov 2024

[US] Awell Design - Operational

100% - uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

Previous page

Next page

Sep 2024
Oct 2024
Nov 2024

[US] Awell Platform - Web App - Operational

100% - uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024
100% - uptime

Mailgun Outbound Delivery - Operational

Third Party: Retool → Infrastructure - Operational

Third Party: Retool → Resource Queries - Operational

Third Party: Retool → Web Application and APIs - Operational

Third Party: Retool → Source Control - Operational

Notice history

Nov 2024

Hosted pages - Primary domain expired
  • Update
    Update

    The primary domain for hosted pages has been restored. All environments have been switched back from the fallback domain (hosted-pages.awellhealth.com) to the primary domain (goto.awell.health).

    Our domain registrar account has been updated to automatically renew domains using a reliable source of funds and notify us of failed payments in time to prevent this type of issue to occur again.

  • Resolved
    Resolved

    We have updated the configuration in all environments to use the backup domain for hosted pages (hosted-pages.awellhealth.com). New sessions will therefore not be impacted by the primary domain unavailability.

    We have reached out to our domain registrar to restore the primary domain as soon as possible.

  • Identified
    Identified

    The primary domain for hosted pages (goto.awell.health) has expired. Hosted sessions created for this domain are not loaded properly as the domain cannot be resolved anymore. We are looking into this issue to identify the quickest resolution.

[Sandbox] Orchestration - GraphQL API outage
  • Resolved
    Resolved

    [Sandbox] Orchestration - GraphQL API is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    [Sandbox] Orchestration - GraphQL API cannot be accessed at the moment. This incident was created by an automated monitoring service.

Oct 2024

[Sandbox] Orchestration - GraphQL API outage
  • Resolved
    Resolved

    [Sandbox] Orchestration - GraphQL API is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    [Sandbox] Orchestration - GraphQL API cannot be accessed at the moment. This incident was created by an automated monitoring service.

[Sandbox] Orchestration - GraphQL API outage
  • Resolved
    Resolved

    [Sandbox] Orchestration - GraphQL API is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    [Sandbox] Orchestration - GraphQL API cannot be accessed at the moment. This incident was created by an automated monitoring service.

[UK] Orchestration - GraphQL API outage
  • Resolved
    Resolved

    [UK] Orchestration - GraphQL API is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    [UK] Orchestration - GraphQL API cannot be accessed at the moment. This incident was created by an automated monitoring service.

[Sandbox] Orchestration - GraphQL API outage
  • Resolved
    Resolved

    [Sandbox] Orchestration - GraphQL API is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    [Sandbox] Orchestration - GraphQL API cannot be accessed at the moment. This incident was created by an automated monitoring service.

[EU] Orchestration - GraphQL API outage
  • Resolved
    Resolved

    [EU] Orchestration - GraphQL API is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    [EU] Orchestration - GraphQL API cannot be accessed at the moment. This incident was created by an automated monitoring service.

Sep 2024

[EU] Orchestration - GraphQL API outage
  • Resolved
    Resolved

    [EU] Orchestration - GraphQL API is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    [EU] Orchestration - GraphQL API cannot be accessed at the moment. This incident was created by an automated monitoring service.

[EU] Orchestration - GraphQL API outage
  • Resolved
    Resolved

    [EU] Orchestration - GraphQL API is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    [EU] Orchestration - GraphQL API cannot be accessed at the moment. This incident was created by an automated monitoring service.

[EU] Orchestration - GraphQL API outage
  • Resolved
    Resolved

    [EU] Orchestration - GraphQL API is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    [EU] Orchestration - GraphQL API cannot be accessed at the moment. This incident was created by an automated monitoring service.

[EU] Orchestration - GraphQL API outage
  • Resolved
    Resolved

    [EU] Orchestration - GraphQL API is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    [EU] Orchestration - GraphQL API cannot be accessed at the moment. This incident was created by an automated monitoring service.

[ALL ENVIRONMENTS] - Retool Scheduled Downtime
  • Completed
    September 05, 2024 at 8:00 PM
    Completed
    September 05, 2024 at 8:00 PM
    Maintenance has completed successfully
  • In progress
    September 05, 2024 at 7:00 PM
    In progress
    September 05, 2024 at 7:00 PM
    Maintenance is now in progress
  • Planned
    September 05, 2024 at 7:00 PM
    Planned
    September 05, 2024 at 7:00 PM

    We are planning for scheduled maintenance during that time to facilitate upgrading Retool. Retool application cannot be used during this time and dashboards should not be edited.

Sep 2024 to Nov 2024

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