Awell - Notice history

All systems operational

100% - uptime

[EU] Awell Operate - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Nov 2023
Dec 2023
Jan 2024

[EU] Awell Design - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Nov 2023
Dec 2023
Jan 2024

[EU] Awell Manage - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Nov 2023
Dec 2023
Jan 2024
100% - uptime

[UK] Awell Operate - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Nov 2023
Dec 2023
Jan 2024

[UK] Awell Design - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Nov 2023
Dec 2023
Jan 2024

[UK] Awell Manage - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Nov 2023
Dec 2023
Jan 2024
100% - uptime

[US] Awell Operate - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Nov 2023
Dec 2023
Jan 2024

[US] Awell Design - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Nov 2023
Dec 2023
Jan 2024

[US] Awell Platform - Web App - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Nov 2023
Dec 2023
Jan 2024
100% - uptime

Mailgun Outbound Delivery - Operational

Third Party: Retool → Infrastructure - Operational

Third Party: Retool → Resource Queries - Operational

Third Party: Retool → Web Application and APIs - Operational

Third Party: Retool → Source Control - Operational

Notice history

Jan 2024

Degraded performance in orchestration API
  • Resolved
    Resolved

    The CPU usage of the impacted sub system is back within normal range. No further downtime has been detected by our monitoring platform.
    The team has logged two follow up actions to mitigate the chances that this issue will reoccur, and its impact should it happen again.

  • Identified
    Identified

    We have noticed an unusual spike in the CPU usage of one of the systems behind the orchestration API. This has caused a brief downtimes of the orchestration API. The team is monitoring the situation and assessing which corrective action is needed.

Maintenance on API proxy
  • Completed
    January 16, 2024 at 10:49 AM
    Completed
    January 16, 2024 at 10:49 AM

    Maintenance has completed successfully.

  • In progress
    January 16, 2024 at 10:28 AM
    In progress
    January 16, 2024 at 10:28 AM

    We are updating the deployment configuration of the API proxy to improve its Quality-of-Service class and make it guaranteed. There is no expected impact on the availability of the orchestration API during the maintenance.

[Sandbox] Maintenance on metrics collection platform
  • Update
    January 15, 2024 at 11:00 AM
    Completed
    January 15, 2024 at 11:00 AM

    The maintenance has been successfully executed in all environments.

  • Completed
    January 15, 2024 at 10:38 AM
    Completed
    January 15, 2024 at 10:38 AM

    Sandbox environment has been updated. No impact on availability or performances detected.

  • Planned
    January 15, 2024 at 10:11 AM
    Planned
    January 15, 2024 at 10:11 AM

    We are planning a migration to the managed prometheus metrics collection feature. While this requires a change to the kubernetes cluster configuration we expect no availability or performances impact while the maintenance is ongoing.

    We will perform the maintenance in the Sandbox environment first, then apply it in all production environments when confirmed that availability and performances are not impacted.

Brief maintenance for system upgrade
  • Completed
    January 02, 2024 at 10:42 AM
    Completed
    January 02, 2024 at 10:42 AM

    Maintenance has completed successfully.

  • Update
    January 02, 2024 at 10:30 AM
    In progress
    January 02, 2024 at 10:30 AM

    Maintenance is now in progress.

  • In progress
    January 02, 2024 at 10:30 AM
    In progress
    January 02, 2024 at 10:30 AM

    Maintenance is now in progress

  • Planned
    January 02, 2024 at 10:30 AM
    Planned
    January 02, 2024 at 10:30 AM

    We'll be applying a patch upgrade to our database and some intermittent downtime is expected during the upgrade.

Brief maintenance for system upgrade
  • Completed
    January 02, 2024 at 3:41 AM
    Completed
    January 02, 2024 at 3:41 AM

    Maintenance has completed successfully.

  • Update
    January 02, 2024 at 3:30 AM
    In progress
    January 02, 2024 at 3:30 AM

    UK upgrade was completed successfully.

    Moving on to EU

  • Update
    January 02, 2024 at 3:18 AM
    In progress
    January 02, 2024 at 3:18 AM

    Proceeding with UK server

  • In progress
    January 02, 2024 at 3:13 AM
    In progress
    January 02, 2024 at 3:13 AM

    Sandbox migration was successful.

  • Planned
    January 02, 2024 at 3:00 AM
    Planned
    January 02, 2024 at 3:00 AM

    We'll be applying a patch upgrade to our database and some intermittent downtime is expected during the upgrade.

Dec 2023

[Production EU] Explicit resource allocation for primary application DB and message broker
  • Completed
    December 26, 2023 at 11:47 AM
    Completed
    December 26, 2023 at 11:47 AM

    The database cluster and message broker are back up. No incident or service degradation were detected during the maintenance operation.

  • In progress
    December 26, 2023 at 11:44 AM
    In progress
    December 26, 2023 at 11:44 AM

    The DB cluster is restarting with the updated configuration.

  • Planned
    December 26, 2023 at 11:40 AM
    Planned
    December 26, 2023 at 11:40 AM

    We're updating the k8s manifests of the primary application database and message broker to include explicit resource requests and limits. This will improve the stability of our platform as k8s will be able to make better scheduling decisions.

    This maintenance operation is not expected to cause any downtime. Care flow orchestration will be briefly paused as the database and the message broker restart, then will resume automatically once the update is completed.

[Production UK] Explicit resource allocation for primary application DB and message broker
  • Completed
    December 26, 2023 at 11:39 AM
    Completed
    December 26, 2023 at 11:39 AM

    The database cluster and message broker are back up. No incident or service degradation were detected during the maintenance operation.

  • In progress
    December 26, 2023 at 11:36 AM
    In progress
    December 26, 2023 at 11:36 AM

    The DB cluster and message brokers are restarting with the updated configuration.

  • Planned
    December 26, 2023 at 11:34 AM
    Planned
    December 26, 2023 at 11:34 AM

    We're updating the k8s manifests of the primary application database and message broker to include explicit resource requests and limits. This will improve the stability of our platform as k8s will be able to make better scheduling decisions.

    This maintenance operation is not expected to cause any downtime. Care flow orchestration will be briefly paused as the database and the message broker restart, then will resume automatically once the update is completed.

[Production US] Explicit resource allocation for primary application DB and message broker
  • Completed
    December 26, 2023 at 11:31 AM
    Completed
    December 26, 2023 at 11:31 AM

    The database cluster and message broker are back up. No incident or service degradation were detected during the maintenance operation.

  • In progress
    December 26, 2023 at 11:24 AM
    In progress
    December 26, 2023 at 11:24 AM

    The DB cluster and message brokers are restarting with the updated configuration.

  • Planned
    December 26, 2023 at 11:20 AM
    Planned
    December 26, 2023 at 11:20 AM

    We're updating the k8s manifests of the primary application database and message broker to include explicit resource requests and limits. This will improve the stability of our platform as k8s will be able to make better scheduling decisions.

    This maintenance operation is not expected to cause any downtime. Care flow orchestration will be briefly paused as the database and the message broker restart, then will resume automatically once the update is completed.

[Sandbox] Explicit resource allocation for primary application DB and message broker
  • Completed
    December 26, 2023 at 11:20 AM
    Completed
    December 26, 2023 at 11:20 AM

    The database cluster and message broker are back up. No incident or service degradation were detected during the maintenance operation.

  • In progress
    December 26, 2023 at 11:15 AM
    In progress
    December 26, 2023 at 11:15 AM

    The DB cluster is restarting with the updated configuration.

  • Planned
    December 26, 2023 at 11:00 AM
    Planned
    December 26, 2023 at 11:00 AM

    We're updating the k8s manifests of the primary application database and message broker to include explicit resource requests and limits. This will improve the stability of our platform as k8s will be able to make better scheduling decisions.

    This maintenance operation is not expected to cause any downtime. Care flow orchestration will be briefly paused as the database and the message broker restart, then will resume automatically once the update is completed.

Nov 2023

No notices reported this month

Nov 2023 to Jan 2024

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